FAQ

Q: Can I have multiple users on one License key ?

A: Imos Keys sold are single-user access—a single user can access, activate and use. Users cannot share a key, but you can purchase additional stand-alone licenses key and then assign those to different users.

Q: Do I need to connect to the Internet to use imos?

A: You don’t need to be online to use imos on your computer An Internet connection is needed initially to install and activate on desktop / while exporting order to factory / for online updates

Q: Can I install imos on multiple computers & use on one computer at a time

A: No , you can install one License key on one computer only

Q: Can imos work in Lan, if I buy a single license

A: Imos Keys sold are single-user access , cannot work in LAN

Q: Can imos order be exported to another computer

A: Yes , can be exported to another computer up to certain level ,but there are chances of getting database mismatch

Q: Can Indoline view quote given by dealer to customer

A: Yes , but up to certain level, till the quote is made in imos, once exported to PDF/Excel/Word edited cannot view the same.

Q: Can dealer incorporate his logo in quotation

A: Yes, dealer can incorporate his logo in quotation

Q: How can I shift one License from once computer to another

A: It can be shifted , but it has to be detached from existing computer and then reinstall on another computer , In case of formatting the old PC the license needs to be detached and then format

Q: How can contact customer care for support

A: You need to mail all your issues/queries at support.imos@indoline.in our service executive will revert back to you.

Q:How long can I continue to use my License?

A:Imos plan link license can be used for 1 year from the date of invoice. After that you can renew your license for next year.

Q:How long can I work in offline mode?

A:You can work in offline mode up to 13 days from last internet connectivity.

So you must be connected your system with internet on 14^thday or before that.

Q:If I don’t connect till 14^th day with internet, what will happen?

A:Your access to imos plan by offline will be locked. But as soon as you will connect your system with internet and log into imos plan,

it will get activated.

Q: What happens in case if I don't renew the license after one year

A: in that case you imos license will work for next 14 days of non renewal and then request you to update the system.

Q:Can I use my License in MAC-iOS system?

A: 1.You have to creates a virtual machine (VM) or a virtual copy of your current Windows PC inside your Mac. You can then install Windows in the virtual machine, just as you would install any operating system on a regular computer. after that you can install the imos plan link in MAC-ISO system.

2.With Boot Camp, you can install Microsoft Windows 10 on your Mac, then switch between macOS and Windows when restarting your Mac.

Q:Why can I not log into imos applications?